However, regrettable having better sound quality is irrelevant if you cannot maintain constant connection to your transmitting source. I made an uninformed decision mostly because I thought the 20S has better sound clarity than the Cardo system. The biggest disappointing issue with my experience with my decision to purchase a Sena 20S instead of the Cardo system I use at my employment. I was further instructed to just purchase another set of speakers or another clamshell bracket. However that didn't matter because I was beyond the 2 yr warranty coverage. I contacted Sena support, I was informed there is not a repair facility in the states. Latest issue is intermittent sound on the right clamshell/speaker connection. As well asked me to do the infamous factory reset repeatedly.
All the while Sena support have constantly only want to address 'firmware update?, settings (phone & headset). I have had two Android phones (Galaxy6,8) in the process. I have been on the phone with Sena support jumping through hoops to correct this issue. Wow, I have had the issue of the unit disconnecting from my phone after about 2-3 mins, since the purchase of a 20S unit 2 yrs+.
